Hello, Boba At Your Service

By Heather on February 27th 2012
Boba Customer Service Policies Image
What I love most about working for Boba as a company is their amazing commitment to excellent, generous service. I don’t work in the customer service department, but staying keyed in to all of our fans on social media often reaffirms what I already know about the Boba team and Boba’s company policies: they rock.



Here are a few things you may not know about the customer service this family-centered company offers you before and after your purchase:




  • Free Domestic (U.S.) Shipping

  • Same-day shipping before 5 (EST)

  • 60-day no-questions-asked return policy

  • Free domestic return shipping

  • LivePerson chat available 10 am - 4 pm MST every week day

  • Responsive @Boba_Support and @Boba on Twitter Monday - Friday

  • Strong email and phone support every week day

  • Engaged Facebook community and support guidance

  • Detailed online instructional videos and how-to information




“I am blown away with your incredible customer service. You really stand behind your product. I purchased the Boba from a locally owned store. I have already e-mailed them so they could also share how great you guys are. It is hard to find people that really stand behind their product now days. I am truly grateful.”     - Lori


“The customer service has been outstanding from this company. I would definitely recommend both the product and the company to anyone.”     - Siobhan


"I was updated to overnight shipping -for free - and I want to thank you. About 12:30pm today I got the Boba and I'm so excited to start using it. Perhaps it was a small adjustment on your end, but as the daughter of a business owner, and wife of a very new business owner... I realize things cost and someone has to pay. So, thank you Boba, for paying to send the carrier so quickly. How kind!"     -Mollie




Got a Boba Customer Service story to share? We’d love to read about it here in the comments, in tweets to @Boba, on our Facebook Page, or in the sky over our Boulder offices (all trick-biplane-like).